Warranty Policy

At Sassi Furniture, we are committed to providing high-quality products that are built to last. To ensure your peace of mind, we offer a comprehensive warranty on all furniture items. This warranty covers manufacturing defects and workmanship issues under normal use and care.

1. Warranty Coverage

Our warranty covers:

  • Structural Defects – Issues in the frame or structure that compromise stability or usability
  • Material Defects – Problems with wood, metal, or other materials affecting functionality or durability
  • Manufacturing Faults – Loose joints, broken parts, or defective assembly caused during production

Not Covered by Warranty:

  • Misuse, abuse, or accidental damage
  • Normal wear and tear
  • Damage from exposure to direct sunlight, moisture, or improper conditions
  • Unauthorized modifications or repairs
  • Damage occurring during transport/moving after delivery

2. How to Make a Warranty Claim

To request a warranty service:

  • Contact Customer Service
  • Provide Proof of Purchase
    • Invoice, receipt, or order confirmation
  • Describe the Issue
    • Clearly explain the defect and include photos/videos if possible
  • Inspection & Assessment
    • Our team may arrange an inspection to verify the defect
  • Resolution
    • If approved, we will repair, replace, or provide an appropriate solution

Warranty services are provided at no extra cost for approved claims.

3. Limitations of Liability

Sassi Furniture’s liability under this warranty is limited to the repair or replacement of the product.

We are not responsible for:

  • Loss or damage caused by improper handling
  • Incidental or consequential damages
  • Third-party costs from unauthorized repairs

4. Additional Information

  • Keep receipts and proof of purchase, as they are required for claims.
  • Follow our Product Care Guidelines – failure to do so may void your warranty.
  • This warranty applies only to purchases made directly from Sassi Furniture or authorized retailers.

Customer Satisfaction Guarantee

Your satisfaction is our priority. If you have any questions or concerns about your product or warranty, please reach out to our Customer Service team. We are committed to resolving issues quickly and ensuring your furniture provides lasting comfort and style.