Privacy policy

Last Updated: 19/9/2025

Sassi Furniture Pty Ltd (“Sassi Furniture”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us, including through our website www.sassifurniture.com.au, our stores, or when you purchase our products.

By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

1. What Personal Information We Collect

We collect personal information necessary to provide you with our products and services. The types of personal information we may collect include:

Identity Information – Full name, date of birth, gender, and identification details
Contact Details – Email address, phone number, billing address, delivery address
Payment Information – Credit/debit card details, PayPal or Afterpay account information
Purchase History – Products you have bought, order details, and preferences
Account Information – Login details, account settings, saved items
Marketing Preferences – Your choices for receiving marketing communications
Website Usage Information – IP address, browser type, device information, cookies, analytics data
Warranty & Support Information – Product registration details, warranty claims, and related correspondence

2. How We Collect Your Information

We collect personal information in several ways:

Directly from you, when you:

Make a purchase online or in-store
Create an account on our website
Sign up for our newsletter or promotions
Contact our customer service team
Submit warranty claims or feedback

Automatically, when you:

Browse our website (via cookies and tracking technologies)
Interact with our marketing emails or advertisements

From third parties, such as:

Payment service providers (e.g., PayPal, Afterpay)
Delivery partners
Market research and analytics providers

3. Why We Collect Your Information

We collect your personal information for purposes including:

To process and deliver your orders
To provide customer service and warranty support
To improve our website, products, and services
To send promotional offers, newsletters, and marketing communications (if you have opted in)
To detect and prevent fraud or unauthorized transactions
To comply with legal obligations (including under the Australian Consumer Law)
To personalize your shopping experience with relevant products and offers

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality and performance
Track browsing behavior and preferences
Measure the effectiveness of marketing campaigns
Provide a customized shopping experience

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

5. How We Store and Protect Your Information

We take reasonable steps to ensure your personal information is secure and protected from:

Unauthorized access
Misuse
Loss
Disclosure
Alteration

Our security measures include:

Encrypted payment gateways (SSL technology)
Secure servers and firewalls
Regular system monitoring and security audits
Restricted access to sensitive information by authorized personnel only

If a data breach occurs that may cause serious harm, we will notify you and comply with the Notifiable Data Breaches Scheme under the Privacy Act.

6. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information with trusted third parties for business purposes:

Delivery & Logistics Providers – To deliver your order
Payment Processors – To securely process your payments
IT Service Providers – For hosting, analytics, and storage
Marketing Partners – To manage campaigns or promotions
Regulatory Authorities – Where required by law

All third parties are required to handle your data securely and in line with the Australian Privacy Principles.

7. Overseas Disclosure

Some of our service providers may be located outside Australia (including the United States, Singapore, and EU member states).

We take steps to ensure overseas data is protected under comparable privacy standards.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988, you have rights to:

Access – Request the personal information we hold about you
Correction – Ask us to correct inaccurate or incomplete information
Opt-Out of Marketing – Unsubscribe at any time via the link in our communications
Complaints – Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC)

9. Marketing Communications

You will only receive marketing communications if you opt-in
You can opt-out at any time via “Unsubscribe” or by contacting us
We may still send transactional emails relating to orders or warranty claims

10. Retention of Data

We will retain your personal information only as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy
Comply with legal requirements
Resolve disputes

Once no longer needed, data will be securely deleted or anonymized.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on our website with a revised “Last Updated” date.

Continued use of our website after updates constitutes acceptance.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

📧 Email: sales@sassifurniture.com.au
📞 Phone: 07 4972 3688
📍 Postal Address: 69 Hanson Road, Gladstone QLD 4680

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
👉 www.oaic.gov.au